Enterprise Resource Planning (ERP) software implementation requires lots of spadework before actual implementation. ERP consultants have us believe that about 50% work in ERP implementation is not related with software and computers.
Importance given to Customer Relationship Management in an organization speaks about its ethos and work culture. Organization can advertise, promote and market through many channels but it is the customer who ultimately decides when to approach an organization for fulfilling needs. So the importance of having, believing and maintaining customer relations is very important. No [...]
